Refund Policy
Welcome to our website
We Guarantee Your Satisfaction of the BuyTell network system and BuyTell products:

We have designed BuyTell to ensure that you get rewarded for being an early adopter of, and for telling about our products.
We guarantee that if you apply the procedures as outlined, and utilize the tools provided, in the time suggested, you will receive
monetary rewards several times your investment.
Thus, we will return your signup fee if you are not satisfied with the rewards received after your one year of participation in the BuyTell network. Upon your application for a signup fee return, you will receive, within 30 days, a payout of an amount equal to your total signup fee minus the total rewards received by you to-date.  

The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%. 

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the product for a 100% refund or exchange, the original shipping & handling charges are non-refundable.  The offer is void if product is damaged by mishandling or abuse. 

All returns must be authorized by abKey Pte Ltd in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton. 

Return the product within the period specified by the warrantee for each product. We need you to return the product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service: 
Refund Instructions:  You will be advised by the Customer Service of the return address (which depends on your place of residence). Please don't ship products without RMA number.

Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
Once we receive your return, we will gladly exchange your item(s) or return your money.
Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.

Damaged, Defective, or Undelivered Product:

If product is damaged or defective on arrival, inform the delivery person/driver of the courier company, and arrange for the courier company to inspect the product and, if needed arrange for the return freight at their expense. Meanwhile contacting our Customer Service (see Policies and Procedures Section 9.09). If you discover the problem after the delivery person has left, you are responsible to contact us within seven (7) business days from the delivery date. We will issue a call tag for the product and gladly send a replacement after we have received the product which you will send to us at your expense. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within thirty (30) business days from the purchase date.